Frequently Asked Questions
Everything you need to know about your Skinesa® order.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request.
How do I care for my Skinesa® garments?
To maintain the quality of our premium fabrics, we recommend machine washing cold on a gentle cycle and laying flat to dry. Avoid bleach and high-heat tumble drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I change or cancel my order after it's placed?
Once an order is placed, it is sent to our warehouse for immediate processing. Please contact our support team within 30 minutes of purchase to request any changes.
Are your products ethically sourced?
Yes, Skinesa® is committed to ethical manufacturing. We partner only with factories that ensure fair wages, safe working conditions, and sustainable production practices.